FAQs

  • How do I make a booking?

    Once you are on our web site just navigate via the search tool bar that shows, LOCATION, CHECK IN DATE, CHECK OUT DATE and then PRESS SEARCH. This will then list all properties available and true pricing. Then just click on your preferred Property for all details and you can book online or by ringing our friendly team in the office.

  • When I book my accommodation, do I have to pay a deposit?

    Yes a minimum deposit of 50% (some properties are more and shown on the web site) of the tariff plus any fee’s (booking etc) is required as a deposit to confirm the booking (by doing so you accept all terms and conditions) and is payable when making the booking. Payments can be made direct with the office or direct deposit and or credit card (bank fee applies) or online.

  • Is there a credit card fee?

    Yes, payments made with a Credit card will incur a fee. We accept Visa and Mastercard and both incur a 1.5% fee. We offer Direct Deposit which does not incur a fee as an alternative payment option.

  • When do I have to pay the balance of my accommodation?

    Balance of all outstanding monies is due one (1) month prior to your arrival. Payment can be made by MasterCard, Visa or direct deposit into our trust account. There is a bank 1.5% Fee on all credit or debit card transactions.

  • What time can I check into my accommodation?

    Check in time is from 2pm. We will try to accommodate an earlier check in if the property is ready but not before 12noon on the day. Early check-in is subject to availability and can be confirmed the day prior to your arrival by contacting the office

  • What time is check out?

    Check out is strictly 10.00am. Often we have guests arriving to your accommodation on the day of your departure and require the time to clean the accommodation. Please speak to our hospitality team as early as possible should you require a late departure and we will see if it is possible, charges may apply depending on what time you require. We are always happy to assist where possible

  • Where do I collect the keys from?

    Key collection details will be provided to you on your initial booking confirmation. This may include key lock box details, which is located at the property. If you misplace your confirmation details, please do not hesitate to contact our friendly staff who can re-email them to you.

  • What if I arrive earlier, can I check in early?

    In most instances your accommodation has only been vacated the morning of the day you are arriving. Please speak to our friendly hospitality team prior to your check in time to see if an earlier arrival is possible.

  • How do I return my keys on departure?

    Keys can be placed back into the lock box you retrieved the keys from on your arrival. Please ensure the lock box is locked once you have closed it.

  • What if something breaks during my stay?

    Accidents happen and we appreciate if you let us know if any property is damaged/stained during your stay. Usually we will hold the bond and then obtain a quote to replace/repair the damage and then organise to have this paid from the bond or your credit card or you can direct deposit to our account. If something was damaged on your arrival, please let us know immediately and we will endeavour to have it fixed as soon as possible. No complaints seeking compensation will be accepted after the first day of your booking.

  • What should we bring with us?

    Depending on the property, all linen/towels, pillow slips, bath towel, bath mat, hand towel, tea towel etc is provided, however some properties will require you to bring these items and this is noted on each property and your confirmation.

    Alternatively, you can hire these from our team. We also supply enough toiletries i.e. toilet paper, shampoo, dishwashing liquid washing powder etc that will cover the initial few days of your stay. If staying longer you may need to bring additional and or purchase from local stores.

  • What if we leave something behind?

    Please contact the office as soon as possible and we will endeavour to locate the item and have it placed in our office storage. It is the guest’s responsibility to organise postage or a courier to receive their belongings back at their own cost. If a housekeeper brings lost property to our office, it will be stored for 1 week. If it is not claimed within this time frame, the items will be disposed of appropriately.

  • How do I find the address for my accommodation?

    Upon your initial booking confirmation you will be given exact address details for GPS. Alternatively, please feel free to contact us should you require further details.

  • Are we allowed to bring our pets?

    All of our Pet Friendly properties are generally no pets inside but this can be checked on the site or ask our office team. Guests need to check with our office which properties do allow this and we would ask you to understand other people will be coming in after you, they may have a pet allergy and they could fall ill or worse due to a pet allergy. This is something we take very seriously. If a property is found to have had a pet inside, a fee and extra clean will be charged. If you do bring your pet to a non-pet friendly property you will be asked to leave immediately without refund and any extra clean fees will be charged.

  • Do we have to clean the property before we leave?

    As stated in our terms and conditions, you need to leave the property in a clean and tidy state upon departure. This would include a stripping of your bed if you have hired linen and place in the red laundry bag within the bathroom area, washing and putting away dishes you have used and taking out your rubbish in the appropriate bin (red rubbish, Yellow Recycle) and putting the garbage bin out as per the garbage schedule found on the fridge if staying during that period. Also to leave the BBQ as you found it – clean) and maybe giving the floor a once over sweep or vacuum if available.

  • What if the house is not left clean on our departure?

    Once the housekeeper enters the property, depending on how bad the property has been left, there may be an extra cleaning fee starting at $50.00 and report given to our office. An extra cleaning fee of $50.00 may also apply to the BBQ if it is not left clean on departure.

  • What if the house is not clean on arrival?

    Please contact our office immediately (after hours numbers is provided on your confirmation and on our voice mail). We can send a housekeeper promptly over as soon as possible to fix any challenges you may be having with the cleanliness of the property. No complaints seeking compensation will be accepted after the first day of your booking.

  • How do I rebook this property for next year, i.e. Christmas and or School holidays etc?

    With the high demand of these periods (Easter, Christmas and School Holidays etc) we would appreciate if you could make your rebooking during your present stay and confirm with the required holding deposit. Our team can provide what dates the property is available and if there are any changes to the tariffs.

  • Are We Allowed to Have Extra Guests Stay for a Night or Two?

    The number of people in a property is strictly limited to the number advertised on the property description and/or the number of guests you have registered at the time of your booking. No tents are be erected on the property and no caravans or campervans are to be parked on the property and or connected to the property’s electricity. This will be considered a breach of your booking agreement.

Do you have a question that is not here? Please contact us.